GDPR Policy

Southern Cross takes its data protection obligations seriously and is committed to the highest professional standards. We only collect data that is relevant and necessary for us to deliver the best possible service.

This Policy is to help Southern Cross deal with data protection matters.

Southern Cross handles personal data about current, former, and on occasion prospective customers, as well as other individuals that we communicate with.

We recognise the need to treat all personal data in an appropriate and lawful manner, in accordance with the EU General Data Protection Regulation 2016/679 (GDPR).

Correct and lawful treatment of this data will maintain confidence in Southern Cross and protect the rights of any individuals associated with Southern Cross. This Policy sets out our data protection responsibilities and highlights the obligations of Southern Cross.

Southern Cross will be responsible for ensuring compliance with this Policy.

Collection of personal information

We will collect the basic contact information of customers, comprising their name, telephone numbers, email and postal address at the point of purchase. We process and store this data because it is in our legitimate interest to do so.

It is the customers responsibility to ensure that the personal data we hold is accurate and kept up to date.

We will take appropriate security measures against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to, personal data

Payment of goods and services is completed securely through Stripe and no payment card details are kept by Southern Cross.

How we use this information

The information we collect is used to ensure that we provide customers with the best and most appropriate service.

We will also use customers’ contact details to inform them of news, events, forthcoming promotions and any relevant information which we deem appropriate. We consider that by purchases a product or service from Southern Cross, your consent to your information being used in this way and we will not seek further consent. We will not use personal details for anything that does not relate to the work of Southern Cross.

Storage, processing and retention of your information

Customers’ personal data is held on a secure database.

Payment details are not held.

Retention period

We will keep customers’ data for two years after their purchase, unless required otherwise by law and / or regulatory requirements.
How and when we share personal information

We share personal data on a strictly ‘need to know’ basis.

We will contact customers via email.

The subject line of emails will not contain any identifiable data.

Changes to this policy

We reserve the right to change this policy at any time without notice.